Return to Practice Update - May 11, 2020
As New Brunswick begins to emerge from an unprecedented global pandemic, our ability at MacDonald Periodontics to resume patient care begins. However, as with everything during COVID-19, the return of dental treatment will be introduced with new operational protocols implemented by our regulatory body, the New Brunswick Dental Society (NBDS). At MacDonald Periodontics I want to ensure all patients that we will be implementing and strictly following all required protocols to ensure patient and staff safety during this time. In fact, in many circumstances, our team will implement protocols beyond those required by our regulatory body.
So how will your dental appointment differ in the COVID 19 environment? Our staff will be contacting you 48 hours before your appointment to pre-screen you with our COVID-19 Questionnaire, as well as review other changes with our current protocols. Upon arrival for your appointment we ask that you remain in your vehicle and telephone or text message of your arrival. We will notify you when we are ready for you to enter the premises. We ask that you arrive wearing a community mask as recommended by Public Health at this time. We also request that only you enter the premises. Our waiting room is effectively closed at this time, therefore anyone accompanying you should remain in the vehicle (unless the patient is a minor or requires a caregiver, translator, etc). Upon entering the premises, you will be met by one of my staff and be triaged before being escorted to an operatory for treatment. This will consist of repeating the COVID-19 questionnaire, as well as recording of your temperature. If a patient is exhibiting an elevated temperature or is a high-risk case based on their COVID-19 Questionnaire results they will not be seen for an appointment that day and subsequently rescheduled.
The maintenance of social distancing is challenging within a dental office, therefore you will notice we have installed plexiglass barriers at our reception desk, fixed barriers to divide the clinical and non-clinical aspects of the office, and our staff will all be wearing enhanced PPE (personal protective equipment). This will be most noticeable during our surgical procedures where we will likely be wearing surgical gowns, n95 respirators, face shields, surgical caps, glasses, and gloves. The profession of dentistry already used universal infection control precautions and stringent sterilization protocols prior to COVID-19, however in light of this novel coronavirus, and to ensure patient and staff safety we have implemented enhanced guidelines in accordance with the NBDS, NB Public Health and Worksafe NB. The emphasis on social distancing and enhanced infection control will also mean decreased patient volumes and a focus on individualized patient care in the office.
Rest assured that my staff and I will do our utmost to continue to provide you with the exceptional patient care you expect from MacDonald Periodontics, however please expect some changes with your visit to our office as we focus on patient safety and infection control in the COVID-19 environment.
Dr Kevin MacDonald and Team
March 26, 2020 COVID-19 Update
In accordance with our provincial dental regulatory body as well as the Emergency Measures Act, MacDonald Periodontics will remain closed in response to the COVID 19 pandemic. I’m sure most of our patients are fully aware of our closure, but we wanted to ensure that any patients who had previously scheduled appointments with our clinic were aware of our closure. Our closure will remain in effect, until such time that Public Health officials, and our provincial regulatory body, deem it is safe for patients as well as staff to resume treatment. Our priority, like yours, is to keep our community and loved ones safe, and to stop the spread of COVID 19. Any patients who require appointments rescheduled will be contacted at a later date and given priority for rescheduling of treatment.
Please listen to the recommendations by our public health officials and abide by the recommendations for social distancing, staying at home, and frequently washing your hands. We all have a role to play in mitigating the spread of this virus.
A special thank you to those health care workers, including some of our own staff, who are tirelessly working to help those patients in need, as well as all those essential service workers that are so vitally important.
Rest assured the staff here at MacDonald Periodontics will be here for any of your periodontal and dental implant needs in the future, and in the case of emergency during the current situation we can reached by leaving a message on the office phone line (506-848-5131). These messages are checked every morning around 10am.
Dr Kevin MacDonald and team
Update on COVID-19 Pandemic
Please be advised that in response to the current COVID-19 Pandemic and in accordance with recommendations from New Brunswick's chief medical officer and the New Brunswick Dental Society, our clinic will be suspending all routine and elective dental/periodontal procedures.
At this time, as per these recommendations, only dental emergencies will be addressed. A true dental emergency is defined as " trauma, significant infection or prolonged bleeding or pain that cannot be managed by over the counter remedies". If you feel you are dealing with such an event please leave a message on our office phone line (506-848-5131) and Dr MacDonald will be in contact with you.
If you currently have a scheduled appointment with our clinic we will be contacting you to reschedule this appointment. We apologize for any inconvenience this may cause however we must heed the recommendations of federal and provincial public health officials to minimize the spread of this virus and keep our patients, staff, and families as safe as possible.
As you are aware this situation is ever evolving, and we hope to reschedule all appointments as soon as possible based on Public Health and NBDS guidelines.
Dr Kevin MacDonald and MacDonald Periodontics team